You can delete your Duorang account and its data directly in the app. If you cannot access the app, you may also request deletion by email.
This is an English translation provided for convenience. The Korean version is the governing text.
Delete in the app
- Open the Duorang app and sign in.
- Go to the "Me" (settings) tab at the bottom.
- Tap Close account at the bottom and confirm.
Closing your account deletes your account and data immediately. Deleted data cannot be recovered.
⚠ Cancel your subscription first
Closing your account is not the same as cancelling your subscription. Your app store keeps the auto-renewing subscription and will keep charging you. To stop the charges, cancel separately:
- Android — Google Play Store → profile → Payments & subscriptions → Subscriptions → Duorang → Cancel subscription
- iPhone / iPad — Settings → (your name) → Subscriptions → Duorang → Cancel Subscription
After cancelling, your pass stays valid until the period you already paid for ends. Refunds follow your app store's refund policy.
Request deletion by email
If you cannot access the app, email us with the account you signed up with and we will process the deletion after verifying your identity.
| Email | help@keepin.co.kr |
|---|
| Subject example | [Duorang] Account deletion request |
|---|
| Timeframe | Processed without delay after verification (except records kept by law) |
|---|
Data that is deleted
- Authentication account and sign-in details
- Profile (display name, interests, language, profile picture, self-introduction, consent record)
- On-device conversations, memories and summaries with Yuri or Minsu, and call subtitle records
- Health data from a connected watch
- The entire couple chat (messages, photos, videos, files, read receipts) — a shared space, so it also disappears from your partner's screen
- The items you registered in the couple record
- Push notification token
- Usage metric (time spent talking each day)
Data retained for a limited period
The following records are kept for the periods required by Korean law, then destroyed.
- Records of contracts and withdrawal of subscription: 5 years
- Records of payment and supply of goods or services: 5 years
- Records of consumer complaints and dispute resolution: 3 years
- Service access logs: 3 months
- Payment and pass records (purchase identifier, product and plan, subscription state, expiry): 5 years, as part of the payment records above
See the Privacy Policy for details.