DUORANG

Privacy Policy

Effective date: August 11, 2026 · Last updated: August 11, 2026

1. Why we process personal data

We process personal data only for the purposes below. If a purpose changes, we will ask for your consent first.

1. Account creation and management — verifying you, identifying your account, keeping you signed in, recording your consent to these documents, preventing misuse, sending notices and answering enquiries
2. Couple connection — connecting spouses through an invitation code, managing and ending that connection
3. AI conversation — voice and text conversation with "Yuri" (wife users) or "Minsu" (husband users), speech recognition (STT) and speech synthesis (TTS)
4. Couple chat with translation — sending messages, photos, videos and files, translating them into the reader's language, and read receipts
5. Video calls with live translation — call setup (ring, accept, decline), media relay, real-time translated subtitles and dubbed audio
6. Notifications — new message and incoming call alerts, and the daily reminder you schedule
7. Operating and improving the Service — diagnosing errors, improving quality, handling support requests
8. Paid features — verifying subscription payments and promotional codes, granting, maintaining and revoking the pass (the entitlement held by a couple), and handling payment enquiries and disputes

2. What we collect and how

We collect only what the Service needs.

2.1 When you sign up or sign in (depending on the method you choose)

We receive only the items listed above from the sign-in provider. We never collect the password of that account.

2.2 Data created while you use the Service

2.3 How we collect it

• Directly from you, when you enter or upload it in the app
• From the sign-in provider you choose (Google, Kakao)
• Automatically, as a by-product of using the Service

3. How AI features handle your data

The AI features (conversation with Yuri or Minsu, speech recognition, speech synthesis, chat translation, call subtitles and dubbing) are delivered by the AI providers listed in Sections 6 and 7, either through our backend or directly from the app.

• What is sent — the text you type, the speech you record, the message to be translated, call audio, and the minimum context needed to understand the exchange
• Storage — we do not store this data on our servers. It is transmitted, processed and discarded, and the input and output text is not written to our error logs.
• AI providers — each provider may retain data for a limited period for abuse monitoring under its own policy. We use their APIs under terms where data is not used for model training by default.
• Nature of AI output — the answers from Yuri and Minsu are generated by artificial intelligence, may be inaccurate, and are not a substitute for medical, legal or immigration advice.

4. Data that stays on your device only

The following never leaves your phone. It is not sent to our servers and is not available to your spouse.

• Your conversations with Yuri or Minsu and their history
• Memories, summaries and relationship notes built from those conversations (hometown, family, interests and anything else you talk about)
• The character settings for Yuri and Minsu
• Translated subtitles recorded during video calls
• Health data from a connected watch (heart rate, steps, sleep, blood oxygen, stress and similar). Watch connectivity is not offered in the current version.
• App settings (language, voice, reminder time and so on)

You can view, edit and delete this data inside the app. Deleting the app or your account removes it from the device completely.

The app disables automatic backup. Even if you turn on a phone-level backup (such as Google backup), this data is not included, so it cannot be recovered and read by someone who shares your account. The trade-off is that your conversations and memories do not move to a new phone, because no copy exists on our servers.

Health data is never sent to our servers and is never shared with your spouse. The Service does not diagnose health conditions or provide medical advice.

5. Retention and deletion

We delete personal data as soon as the purpose is fulfilled. Electronic files are deleted irrecoverably; any printed material is shredded or incinerated.

We keep certain records for the periods required by Korean law:

• Records of contracts and withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce)
• Records of payment and supply of goods or services: 5 years (same Act)
• Records of consumer complaints and dispute resolution: 3 years (same Act)
• Service access logs: 3 months (Protection of Communications Secrets Act)

6. Processors

We use the following processors to operate the Service, under contracts that require them to protect personal data.

If the processors or the scope of processing change, we will publish the change in this policy.

7. International transfers

Operating the Service involves transferring personal data abroad, over the network, at the time you use the relevant feature.

These transfers are made under Article 28-8(1) of the Personal Information Protection Act, as processing and storage entrusted to provide the Service and improve user convenience, and are disclosed in this policy.

You may refuse international transfer, but in that case the core features — AI conversation, translation and video calls — cannot be provided. To refuse, contact us using the details in Section 14.

8. Sharing with third parties

We do not share your personal data with third parties beyond the purposes in Section 1, except:

• where you have consented in advance (including the spouse sharing described in Section 9), or
• where the law requires it, or a law-enforcement authority requests it through the procedure prescribed by law.

9. What your spouse can see

Duorang is used by two partners, so the following is visible to your connected spouse:

• Couple chat messages and attachments — this is a shared space, so what you send is delivered to your partner, together with the time you read their messages.
• Display name and profile picture — shown on the chat and call screens.
• The expiry date of your pass — a pass is shared by the couple, so the remaining period is visible to both of you. Your payment method, the amount you paid and your purchase history are never shown to your spouse.

By contrast, your conversations with Yuri or Minsu, your memories, your call subtitle history, your self-introduction, your usage metric and your health data are never made available to your spouse in any form.

Status sharing such as location may be offered in future. If so, it will default to off, only the items you switch on will be shared, and only while they are on. What is currently being shared is always shown in the app and you can switch it off at any time. The Service must not be used to monitor a partner.

10. Your rights and how to exercise them

You may at any time:

• ask for access to your personal data
• ask us to correct inaccurate data
• ask us to delete it
• ask us to stop processing it
• withdraw consent (turn sharing off, disconnect from your spouse, or close your account)

You can do most of this yourself in the "Me" tab of the app:

• Edit your profile — any time in the "Me" tab
• View, edit or delete memories — individually or all at once, in the memories screen
• Disconnect from your spouse — done by the user who issued the invite code, in the "Me" tab. Disconnecting deletes the couple chat (messages, attachments and read receipts) for both of you. The other spouse can end the connection by closing their account.
• Close your account — this deletes (1) all conversations, memories and subtitle records on the device, (2) your profile, profile picture, self-introduction and consent record on the server, (3) the items you registered in the couple record, (4) the entire couple chat, including messages, attachments and read receipts, and (5) your usage metric. Payment and pass records are kept for the statutory period (Section 5).

Because the couple chat is a shared space, deleting it when you close your account also removes the conversation from your spouse's screen.

Closing your account is not cancelling your subscription. If you subscribe, you must cancel separately in Google Play or App Store subscription settings for the charges to stop.

You may also make a request in writing or by email using the contact details in Section 14, and we will act without delay. Requests made through a representative require a letter of authority.

11. Users under 18

The Service is not available to anyone under the age of 18 and we do not knowingly collect their personal data. If we learn that we have, we delete it without delay.

12. App permissions

Optional permissions can be refused; only the related feature will be unavailable. You can change any permission in your phone settings at any time.

13. Security measures

• Encryption in transit — all traffic between the app, our servers and our processors is encrypted (HTTPS/TLS).
• Minimal collection, minimal server storage — sensitive data such as conversation content, memories and health data is kept on your device rather than on our servers. Only what is needed to run your account is held on the server.
• Separated secrets — API keys for AI, translation and calling providers are held only on the server, never inside the app.
• Access control — access to systems handling personal data is limited to the minimum number of staff, and users can only reach their own data.
• Minimal logging — conversation and translation content is not written to server logs.

14. Data protection officer and contact

You can raise any privacy question with us at the address above and we will respond without delay.

15. How to file a complaint

If you need to report or discuss a privacy concern, you may contact the following Korean authorities:

• Personal Information Dispute Mediation Committee — 1833-6972 (www.kopico.go.kr)
• Privacy Infringement Report Centre — 118 (privacy.kisa.or.kr)
• Supreme Prosecutors' Office, Cyber Investigation Division — 1301 (www.spo.go.kr)
• National Police Agency, Cyber Bureau — 182 (ecrm.police.go.kr)

If you need help because of domestic violence or isolation, the Danuri Call Centre (1577-1366) offers 24-hour counselling in several languages.

16. Changes to this policy

If this policy changes, we will announce it in the app or on this page at least 7 days before it takes effect — 30 days in advance where the change is unfavourable to you.

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This policy takes effect on August 7, 2026.